Sweetstock Terms And Conditions
Sweetstock is an all ages event but any children under 18 years must be under the strict supervision of a parent at all times.
ID will be checked upon entry and must be held at all times during the festival.
Your ticket will be exchanged for a wristband on entry to the festival site. This wristband cannot be removed and given to another person.
If you lose, remove or break your wristband, you will be unable to re enter the festival, there will also be no tickets available at the gate so take care!
The right to move festival venue is reserved.
No Gang paraphernalia allowed.
The right of admission is reserved.
The right is reserved to add, withdraw or substitute artists.
All bags / containers will be subject to a full search.
No outside food or drink (including alcohol) is allowed inside the venue.
Tickets are non-transferable and non-exchangeable.
No refund, exchange or replacement of tickets after purchase will be given.
Sweetstock staff maintain the right to ban any items that are not currently listed, that they feel may bring a risk of safety and/or vibe to this festival.
No refunds will be given for poor weather.
Entry is at own risk. Sweetstock does not accept responsibility for any injuries, losses or damage sustained in or around the venue.
Stage diving, crowd surfing and moshing are strictly prohibited.
Aggressive and/or intoxicated behaviour will not be tolerated and could result in eviction.
Sweetstock maintains the right to cancel tickets purchases of any persons whom the company deem not suitable for this event.
The event will run even in the event of bad weather unless the safety of patrons and artists are in danger. The organisation does reserve the right to reschedule the event and change locations and/or cancel the event.
A list of general rules will be available to you before entering as well as a map of the property and information on events.
TERMS AND CONDITIONS FOR JUDGES/COMPETITORS
By entering or judging at the contest, each entrant forever and irrevocably releases and holds harmless the event organisers, its parents, subsidiaries and affiliates, and their respective agents, advertising and promotion agencies.
The event organisers reserve the right, at their own sole discretion, to terminate, modify, or suspend the Contest at any time.
On agreeing to the terms and conditions, you are intending to be legally bound hereby, for yourself, heirs, executors and administrators, to waive and release any and all kinds of rights and claims for damages you may have against the owners and organisers of the Sweetstock Festival and their contractors or sponsors for any and all damage to property, injuries and illness suffered as a result of participating as a judge or competitor in the Sweetstock Events.
Further, you hereby grant full permission of the Sweetstock festival to use any photographs, video footage, motion pictures, recordings or any other recording of this event for any legitimate of publicity purpose including social media status.
Tickets Policy
When purchasing tickets from Fat Apple Events Co. your financial details are directed through our third parties, including but not limited to, Paypal, OZTIX and NZTIX.
Conditions of Sale
All Prices quoted are in Australian Dollars and include local taxes (GST).
Online sales will cease when the allocation of tickets is sold, at a time otherwise specified or usually 2 hours before doors open for the event.
Both Oztix and the Presenter reserve the right not to sell tickets to any person, agent or company.
Tickets will be delivered to you by the method you select during the booking process. If tickets are sent using Registered Post or a Courier service they will only be sent to addresses where the purchaser can sign for delivery. Mail delivery option will cease to be offered 7~10 days before the event.
Tickets may not, without the prior consent of the Presenter, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder.
Notwithstanding these terms and conditions, if you use a “disposable” or “temporary” credit card (such as those purchased over the counter at supermarkets) for Your online purchase We are not able to make any refund to you unless a) you can provide full details of the credit card; b) the credit card remains valid; and c) you can produce the online purchase receipt.
Note: your Credit Card statement will itemise a purchase as a charge from “Ticket Solutions Oztix Indooroopilly”.
Refunds and exchanges
Oztix act as agent for the Presenter, and as such, we can only refund tickets in accordance with the Presenter’s terms and conditions, and to the extent permitted by law, Oztix has no liability to you.
We do not replace any lost, stolen or destroyed tickets or exchange or substitute tickets after purchase, except in limited circumstances. We reserve the right to charge you a reasonable fee for the replacement of tickets. Please treat your tickets like cash, as we cannot replace lost tickets.
The Presenter reserves the right to alter the date, the venue and the entertainment and activities as advertised, without prior notice to you. Your entitlement to a refund in such circumstances is determined by the Presenter. Please contact Oztix directly in order to determine your eligibility for a refund.
If the date, time or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, time and venue.
If the Presenter authorises a Refund, We will refund to you the ticket price. Booking fees, delivery, postage fees and any Processing Surcharge may be refunded, depending on the reason for the refund.
Any refund payable can only be made back to the credit card (whether temporary or otherwise) used in the original transaction.
Oztix will post any relevant information regarding any cancelled or rescheduled events in the news section of www.oztix.com.au, when applicable. It is your responsibility to check our website for information in relation to any events.
No Show / Failure to collect tickets / Delivery fulfilment
We fulfil Our commitment to you for the sale of tickets by either mailing or emailing the ticket to you, or by making the ticket available at the door or Box Office for you to collect.
If you have elected to receive the tickets by mail or email and have not received your ticket(s) within 48 hours of the event, please contact Oztix.
Changes to Terms and Conditions
The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, we or the Presenter may alter or change the terms and conditions as they appear on our website from time to time effective immediately from posting on the web site.
You should periodically check www.oztix.com.au and the Presenters web site to ensure that you are aware of the latest terms and conditions.
What happens if you have an inquiry or complaint?
For inquiries or complaints regarding the sale and delivery of tickets please contact us by email at [email protected] or telephone 1300 762 545.
For inquiries or complaints regarding the staff and / or amenities at a venue or event, please contact the venue management.
For inquiries or complaints regarding the artist’s performance, sound or lighting or production quality, please contact the Presenter.
Data Security
When We process your order We collect your credit card and personal information in accordance with Our Terms and Conditions, our Privacy Policy and our Privacy Collection Notice.
If you are concerned about using your credit card online please contact Oztix for assistance.
If you deny or dispute a charge on your credit card made by us, please contact us immediately. We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible.
Disclaimer and liability
You accept that the Internet is not always a reliable and that system outages may occur.
Save to the extent set out in the Competition and Consumer Act 2012 (Cth) (including the consumer guarantees under Australian Consumer Law) or otherwise permitted by law, We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your purchase of any tickets or your access to, or use of, or inability to use the web site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not We know of the possibility of such damage.
Choice of Law
These Terms and Conditions shall be governed by the laws of the State of Queensland, Australia but legal proceedings may be commenced in any Australian State or Territory.
Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties which we provide under this Agreement. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
Privacy Policy
Fat Apple Events Co PTY LTD (Trading as Sweetstock) is committed to respecting your privacy and protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) along with any other applicable privacy laws and codes, when collecting, using, disclosing, holding, handling and transferring any personal information.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, register to compete or buy a ticket and fill out a form or entering information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- to allow us to better service you in responding to your customer service requests.
- to administer a contest, promotion, survey or other site feature.
- to quickly process your transactions.
- to send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- help remember and process the items in the shopping cart.
- keep track of advertisements.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.
This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google Analytics
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
ABOUT US
Fat Apple Event Co. Pty Ltd Trading as Sweetstock
ACN: 670 869 741 is an Australian based company specialising in unique events and experiences.
All Correspondence to: 6/74 Clarence Street, Port Macquarie, NSW 2444, Australia
Questions? Email: [email protected]
Last edited: 18th December 2019